Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept your timely return of unused or defective merchandise within 30 days from the shipping date. Any merchandise received outside of the 30 day return window will not be processed.

Merchandise must be returned in original packaging and unused condition. Call 866-851-3565 or email us at info@altrocare.com for Return Authorization Number. No product returns will be accepted without a valid RA Number. Outbound shipping charges will not be refunded.

Upon receipt and inspection of your items, you will be refunded in the form of your original method of payment and will include any taxes paid. If you paid by credit card, refunds may take up to one billing cycle to appear on your credit card statement.